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Search Results for: customer service

Legendary Service Summary Legendary Service Summary

Legendary Service Summary

2 min read ⌚ All companies want to be known for having a good relationship with their customer base. Still, many of them offer mediocre services and don’t seem to be showing any interest in improving that. On the contrary, successful companies understand that doing anything that could potentially jeopardize their relationships with the customers is […]

Hug Your Customers Summary

Hug Your Customers Summary

3 min read ⌚ The Proven Way to Personalize Sales and Achieve Astounding Results Managing a company is a 24/7 work. Personalizing your products is critical for displaying immense capability of satisfying even the pickiest demands. “Hug Your Customers” put to the test all common strategies for increasing profits and serves many new methods on a […]

Lean Six Sigma for Services Summary

Lean Six Sigma for Services Summary

5 min read ⌚ How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions Companies in the digital era despite their efforts to Improve the customer service, fail to reach the prosperity stage. The quality of “Six Sigma” surely is the highlight of the show. Who Should Read “Lean Six Sigma for […]

Delivering Happiness Summary

Delivering Happiness Summary

2 min read ⌚ In ‘Delivering Happiness‘, Tony Hsieh tells the story of his company, Zappos, and demonstrates how long-term thinking and pursuing his passions generate not only profits but also a happy life for its employees, clients and himself. In this book, Tony describes an approach to creating a corporate culture focused on making people […]

Competitive Strategy PDF Summary

Competitive Strategy PDF Summary

10 min read ⌚ MicroSummary: Michael Porter is one of the gurus of contemporary management. In his book Competitive Advantage, he transformed theory and practice of business strategy teachings around the world. The book is brilliant and incredibly simple, so reading is a must. In it, Porter analyzes the complexity of the new competitive landscape in […]

The 4-Hour Workweek Summary

The 4-Hour Workweek Summary

16 min read ⌚ MicroSummary: “The 4-Hour Workweek: Escape 9-5, Live Anywhere, and Join the New Rich” by entrepreneur and educationalist Timothy Ferriss is a self-help book which purports to be a lifestyle gamechanger. Inspired by the Pareto 80/20 principle, the book suggests that working more means living less, and that happiness means doing the exact […]

The Everything Store Summary

The Everything Store Summary

16 min read ⌚ MicroSummary: At the moment, “The Everything Store” is the closest thing we have to a biography of the richest person in the world, Jeff Bezos. Based on hundreds of interviews with him and the closest members of his family, the book details the rise and rise of Amazon.com, the online retailer of […]

Woo, Wow, and Win PDF Summary Woo

Woo, Wow, and Win PDF Summary

6 min read ⌚ Service Design, Strategy, and the Art of Customer Delight Everybody wants to please the customer nowadays. The point is – to delight him! Thomas A. Stewart and Patricia O’Connell give the full details in “Woo, Wow, and Win.” Who Should Read “Woo, Wow, and Win”? And Why? By its own profession, “Woo, […]

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