14 min read ⌚ Taking Control of the Customer Conversation If you’re in the business world long enough, you’re probably aware that the fundamental rule of sales success is simple: the customer is always right. Consequently, the job of a salesperson is fairly simple as well: he or she needs to build a good relationship […]
6 min read ⌚ Why Learning Beats Knowing in the New Game of Work Remember your first day at work? The trembling, the fear of making a mistake, the attentiveness. Remember how many days you stayed up afterhours to perfect some skill? Now, where did it all disappear? Liz Wiseman is – sorry for the […]
5 min read ⌚ Office Not Required Many companies have already adopted the notion of remote work. Why is remote work the future of the business world? If you decide to embrace it, what steps can you take to maintain a productive distributed staff? Lastly, if you are a remote worker yourself, what can you do […]
5 min read ⌚ A True Story of Turning Followers into Leaders Wouldn’t it be great if everybody in the world has equal chances and opportunities? And wouldn’t it be even better if there are no rigid hierarchies, so that you can be both a leader and a follower, depending on the situation? Of course, it […]
6 min read ⌚ Perfecting the Art of Customer Service No matter who you are, we guess that we are not far off supposing that, for many years of your life, you would have reacted to a trip to Disneyland pretty much just like Lily. You know how we know? Because it was our dream […]
11 min read ⌚ MicroSummary: We are addicted to books (did you ever imagine that?) here. Abby Marks-Beale’s 10-day quicker book is an excellent guide for anyone who wants to finish up that long-awaited reading list, or Kindle and, of course, the 12min summaries. The goal is to read at high speed while maintaining high levels […]
5 min read ⌚ The Miseducation of the American Elite and the Way to a Meaningful Life You may think that people going to elite colleges end up being better educated than most of the people, but the reality is very different. Teachers, parents, and all kinds of figures of authority disable the capability of critical […]
18 min read ⌚ MicroSummary: Have you read a whole book and then realized you didn’t understand anything? A lot of people have gone through this too! And most of the time, we blame the author, do not we? But the reality is that often, we do not know how to read correctly! The Classic Guide […]
4 min read ⌚ Win Support, Convert Skeptics. Get Results As you can probably guess, the political superiors will warmly accept any idea that doesn’t endanger their status. The management has to double-check whether the plan is acceptable or not. In this Get Them On Your Side summary, we present some interesting thoughts on this […]
4 min read ⌚ Overcoming the Trauma of Layoffs and Revitalizing Downsized Organizations This world has undergone significant downsizing in the previous years. Every action has its consequences. The consequence of all the cutbacks is the “layoff survivor sickness” which is responsible for fostering unhealthy employer-employee relationships. Read our summary of “Healing the Wounds” and […]
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