How to Be a Power Connector PDF Summary

How to Be a Power Connector PDF The 5+50+100 Rule for Turning Your Business Network into Profits

Do you want to be successful?

Of course, you do!

A few decades old news flash:

Success is not just about having an innovative idea and some luck along the way.

It’s also about having a vast network.

And according to Judy Robinett, even that isn’t enough anymore!

Great networkers are a thing of the past; it’s about time you learned “How to be a Power Connector.”

Who Should Read “How to Be a Power Connector”? And Why?

“How to Be a Power Connector” is the book anyone who wants to learn how to build a stronger business network should read.

Consequently, it’s a must-read for those who want to climb the career ladder and improve their future prospects.

And because, ultimately, it tends to teach you how to be a more sociable person, it’s also about talented introverts who want to find a way to be successful in the dynamic business world of today.

Judy RobinettAbout Judy Robinett

Judy Robinett, “the woman with the titanium digital Rolodex,” is a business thought leader and a long-time entrepreneur and corporate executive.

She has been on the advisory boards of Illuminate Ventures, Pereg Ventures, Springboard Enterprises, and Women Innovate Mobile (WIM).

In addition, she has been profiled in “Forbes,” “Huffington Post,” and “Bloomberg Businessweek.”

The bestselling “How to Be a Power Connector” is her only book so far.

“How to Be a Power Connector PDF Summary”

If you’ve ever watched a film about street gangs – or been in one – you’ve probably learned one of the fundamental rules of gang membership:

For better or for worse, once you’re in a gang, people tend to attach to you the deeds of the gang.

So, you’re either good or bad by reputation, inspiring fear or respect even if you’re very different from the rest of those in the gang.

Translate that in the world of business networking:

If you know Jeff Bezos – or even know someone who knows him – people tend to look at you differently and listen to your ideas with very different ears.

Put that in terms of a simple equation:

More powerful network = more personal power.

Or, as Judy Robinett puts it:

Skill is fine, and genius is splendid, but the right contacts are more valuable than either.

So, is your network strong enough to harness your skill and genius?

If you don’t know the answer to that question, ask yourself at least three other:

#1. What is the proportion of strategic relationship when compared to other network relationships? (This is called, strategic quotient, SQ, and it’s a very important metric)

#2. How many people do you talk on a regular basis, and how much value do these discussions add to your future prospects?

#3. How many people on your “networking wish list” are you connected with, and do you have a plan on how to connect with those you are currently not?

If your SQ is great, and you have all but few people left on your networking wish list – then you’re doing a great job as a power connector.

If not, it’s time you regroup and start building your network according to the 5+50+100 Rule:

Your Top 5: The Inner Circle

There should be only 5 people in the world that you are really close to and that you listen and talk to on a daily basis.

Normally, these are probably your parents, your spouse, your best friend and your business partners.

These are the people that are prepared to go to hell and back with you, and the people you won’t hesitate calling at 3AM even if you need some help to bury a body in the backyard.

Your Key 50: The Valuable Circle

This group consists of people you should contact on a weekly basis.

They are your friends and your close associates which are valuable to you, so you always try to add some value to their lives.

In time, it will certainly pay off.

Your Vital 100: The Business Circle

These are some of your more distant friends and occasional business acquaintances.

You like these people as well, but you have only 24 hours in a day, and 7 days a week – so you should contact your vital 100 about once a month.

You can’t afford (and don’t like) to lose them – but you don’t have time to add value to their lives as well.

However, your job doesn’t end with recategorization.

The catch is to choose wisely as well and build a deep and diversified network.

There’s no point in surrounding yourself with people who are like you – or are alike each other. So, if you are a Buddhist, find some Catholics to talk to once in a while; and if you are a Liberal, spend some time with a Democrat or two.

Next, find the right environment for your network.

Once again, there’s no point in having twenty publishing agents in your Key 50 if you are not planning to publish a book.

Concerning this, Steve Jobs – who else? – once offered new entrepreneurs great advice you should heed to: donate to the charities of the people you want to meet.

Because – well, you’ll help, and, as a bonus, you’ll be invited to their Christmas parties!

Key Lessons from “How to Be a Power Connector”

1.      The 5+50+100 Rule
2.      The 10 Character Traits of Power Connectors
3.      The 4 Steps of Power Connecting

The 5+50+100 Rule

Want to build yourself a strong network?

Then follow the 5+50+100 Rule!

It’s fairly simple:

Set aside a group of 5 people – your Top 5 – you know you can trust come what may. Usually, these are your parents, your spouse, your best friend and your direct business associate. Call these people daily and help them whenever; they will help you back even if you don’t.

Your Key 50 should be a group of close friends and close associates. Call them at least once a week and try to add some value to their lives whenever possible.

Finally, your Vital 100 should be a group of distant business acquaintances you really like and whom you should call about once a month.

155 people – that’s the rule-of-thumb limit of your network!

The 10 Character Traits of Power Connectors

All power connectors share ten traits:

#1. Authentic: they are “genuine, honest, and transparent.”
#2. Trustworthy: they are dependable and have a great reputation based on their past results.
#3. Respectful: they are “appreciative of the time and efforts of others” and “treat subordinates with the same level of respect as they do supervisors.”
#4. Caring: “they like to help others succeed” and “have good hearts.”
#5. Listening:  they ask beautiful questions, and they are authentically “eager to learn about others – what’s important to them, what they’re working on, what they’re looking for, and what they need.” 
#6. Engaged: they actively take participation in life and are passionate about things.
#7. Patient: “they recognize that relationships need to be cultivated over time” and so, they invest time in maintaining them.
#8. Intelligent: they are not just skillful and smart, but also they are thoughtful and never burn bridges.
#9. Sociable: they are “nice, likable, and helpful.” In fact, most of them “enjoy being with people, and they are happy to connect with others.” 
#10. Connected: “they are part of their own network of excellent strategic relationships.”

The 4 Steps of Power Connecting

Power connecting is a game of four stages.

It starts with preparation, which means making a 5+50+100 wish list of connections.

Then, you should move to targeting, or, in other words, actually finding ways to meet the people on your list.

Once you do, follow up – it’s crucial to recontact your targets within 24 hours.

Finally, connect your connections for the long run – be sure to add or create some value in their lives, and connect them to some other people from your circles.

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“How to Be a Power Connector Quotes”

Business relationships are important for strong communities. Click To Tweet

Be completely honest. Always own up to a mistake if you’ve made one. It’s more important to be nice than to be right. Click To Tweet

When you deliver first-class work as a volunteer, people will assume you deliver the same high-quality work in your professional life. Click To Tweet

Never burn bridges. People change—cut them some slack and be forgiving. Click To Tweet

In the end, the most important thing will not be the titles you have held or the money you have made but the kind of person you have become. Click To Tweet

Our Critical Review

The main premise of Judy Robinett’s book “How to Be a Power Connector” is that nowadays networking may be more important than both skill and genius – and that it is learnable.

Even if the former is not entirely true, business networking is still an essential part of modern life.

Use this book to become skilled at it.

It’s neatly organized and easily applicable – so you can start tomorrow!

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The 12 Week Year PDF Summary

The 12 Week Year PDFMore Done in 12 Weeks than Others Do in 12 months

Want to hear a strange thing?

There’s absolutely no reason why you should adhere to an annual plan!

Just like there’s no reason you should have an 8-hour workday: something not only Tim Ferris, but also the Bushmen known full well!

All of these things are merely social conventions.

Brian Moran and Michael Lennington propose a new one: “The 12 Week Year.”

Who Should Read “The 12 Week Year”? And Why?

If you have the talent but lack the commitment, then “The 12 Week Year” will help you discipline yourself in a way which should maximize your potential.

Consequently, it should prove a great book for anyone who feels capable of doing more work in less time – but can’t find a way to.

Business leaders should profit from the advice in this book as well.

Michael Lennington

About Brian P. Moran and Michael Lennington

Brian P. Moran is a recognized expert in the fields of leadership and plan execution and has over three decades expertise as a CEO, entrepreneur, corporate executive, consultant and life coach.

Brian P. Moran

He has held important roles in companies such as PepsiCo, UPS, and Northern Automotive and has consulted many successful corporations, such as Coldwell Banker, Tiffany & Co, Medtronic, Mass Mutual, and New York Life.

Michael Lennington is a consultant, coach, and leadership trainer, as well as Vice President of the Execution Company.

He has a BS from Michigan State University and an MBA from the Ross School Business at the said university.

The two authors have written few books together, all related to productivity and the 12 Week Year concept.

“The 12 Week Year PDF Summary”

Here’s an interesting comparative statistic:

Two in three Americans are either overweight or obese, even though there are almost 50,000 diet books available, and the diet and fitness industry weighs about $60 billion dollars a year!

The reason for the discrepancy is quite simple:

Knowledge is not power if not acted upon.

In other words, it makes no difference that so many people know what to eat and how much to exercise – when so few of them actually do something about it.

The gist of the problem?

According to Moran and Lennington – the fact that most of us think annually, setting ourselves New Year’s resolutions not for the next few weeks, but for the next 52 weeks!

Nobody can plan that far ahead.

In other words, annualized thinking is a trap:

We mistakenly believe that there is a lot of time left in the year, and we act accordingly. We lack a sense of urgency, not realizing that every week is important, every day is important, every moment is important. Ultimately, effective execution happens daily and weekly!

Athletes have known this for quite some time, which is why they have embraced techniques such as periodization and chunking-up to help themselves reach their final goals.

There’s no point in thinking about winning the NBA championship the third game of the season!

Well, unsurprisingly, the same works in the business world as well!

It starts with a timeless vision which should inspire action, which in turn brings the progress and the results.

However, to make the connection between the vision and the results, you need to reframe your dream into something more achievable and more specific.

After all, “a vision without a plan is a pipe dream.”

Change this step by step:

Start by listing what you want to be in ten years’ time and, then what you should achieve during the next three years of your life so that you are sure that, by the end of the 1,000 or so days, you have been working tirelessly toward your goal.

Only then it will be time to break that strategy further into a set of 12-week plans.

How to create your first?

Well, start by breaking down your ultimate ten-year goal into a three-month one!

Want to earn a million dollars by the end of the decade?

Then you’ll need to earn $100,000 dollars during the next year, or a third of that in the following three months.

Sounds much more realistic now, doesn’t it?

Next, think about what you should do to achieve this broken-down goal during the next 12 weeks of your life?

In our case, it basically means to give an answer to the question: what actions you should do to earn about $30,000 in 12 weeks?

Surely, cold-calling ten prospects per week, building a stronger business network, and creating a sales tracker are good ways to do this.

Even more – they are tenable and, even if not perfect, they will help you get the wheels rolling.

And that’s the whole point of knowledge!

After all, never forget what George Patton once said:

A good plan today is better than a perfect plan tomorrow.

However, having a good plan is pointless if you don’t execute it properly.

And in order to do so on a more consistent basis, you must set up some controls that will keep you on track when you’ll inevitably lose your focus.

A weekly accountability meeting is a good way to do that!

Discussing your progress with one or two committed individuals will basically force you to focus on your project even when you don’t want to.

That’s why all great athletes have professional trainers: someone has to nudge you in the right direction when you’re not feeling like it and you want to find an excuse not to do it.

Speaking of which –

It’s also a good idea to find a way to measure your progress.

Because numbers don’t lie and they won’t let you hide behind futile explanations.

In other words, if the numbers say you’re going in the wrong direction, you have one of two choices:

Quit or double the effort.

And this is one of those cases when it is good to not have an alternative.

Key Lessons from “The 12 Week Year”

1.      It’s Not About Knowing – It’s About Doing
2.      Stay Focused by Breaking Down Goals and Plans into Shorter Timeframes
3.      The 4 Keys to Successful Commitment

It’s Not About Knowing – It’s About Doing

Knowledge is power, right?

Guess again!

Power is actually the thing you gain when you act upon your knowledge!

We all know that we need to exercise to stay healthy.

Guess who are the ones who are actually in good physical shape?

Stay Focused by Breaking Down Goals and Plans into Shorter Timeframes

The main problem you are facing in terms of not achieving your goals is the annualized thinking.

A year is just too long for an annual plan to work at all.

In other words, when you have 360 days ahead of you, it costs you nothing to lose a week or so procrastinating.

When all you have is 12 weeks, a week is just too much!

So, do that: break down your ten-year goal into a more specific three-year objective. And split that up even further into a set of manageable 12-week chunks!

Now, you can commit and focus to a plan which is neither short-sighted nor leaves you too much room for excuses and apologies.

The 4 Keys to Successful Commitment

Successful commitment begins with strong desire.

Without it, you will give up the minute the going gets tough.

Only if you truly want to achieve something, you’ll be able to put your plan into practice.

Once you have an intense desire to accomplish something,” write Moran and Lennington, “you then need to identify the core actions that will produce the result you’re after.

This is the step that ultimately makes the difference. Most people choose to be spectators in spite of their strong desire.

Be a participant.

However, count the costs beforehand.

Because, whether it is time, money, or – above all – comfort, you’ll definitely need to sacrifice something to achieve your goal.

Do that consciously, because, otherwise, when you face them, you may hesitate and back down.

Which brings us to the fourth key: act on commitments, not feelings.

Because it’s inevitable that sometimes you just won’t feel like doing anything.

But do you think that Michael Phelps chooses when to train and when not to?

Learning to do the things you need to do, regardless of how you feel, is a core discipline for success.

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“The 12 Week Year Quotes”

The number-one thing that you will have to sacrifice to be great, to achieve what you are capable of, and to execute your plans, is your comfort. Click To Tweet

It’s not enough to be busy; so are the ants. The question is: What are we busy about? (Via Henry David Thoreau) Click To Tweet

If we did the things we are capable of doing, we would literally astound ourselves. (Via Thomas Edison) Click To Tweet

The secret to living your life to its potential is to value the important stuff above your own comfort. Click To Tweet

Stop thinking in terms of a year; instead focus on shorter time frames. Click To Tweet

Our Critical Review

Other than the insistence on applicability, we don’t really have the feeling that “The 12 Week Year” will add something to what you already know about planning – especially if you’re reading us regularly.

But, in that case, it’s much better that you buy “The 12 Week Year Field Guide”” which purports to be a “full-color, hands-on template for implementing advice” from this book.

We haven’t cast a look at that one yet – but we certainly intend to.

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The Slight Edge PDF Summary

The Slight Edge PDFTurning Simple Disciplines into Massive Success

The only person you are destined to become” – supposedly said Ralph Waldo Emerson once – “is the person you decide to be.

Jeff Olson’s “The Slight Edge” should help you transform your decision into reality.

Who Should Read “The Slight Edge”? And Why?

According to its blurb, “’The Slight Edge’ is ‘the key’ that will make all the other personal development books and tools that you consume actually work.”

In other words, it’s a practical application of all the self-help manuals you’ve read so far.

So – if you like to see how they may work in practice, please, be Olson’s guest!

Jeff OlsonAbout Jeff Olson

Jeff Olson is the founder and CEO of Nerium International, a leader in the direct sales industry, and “a perpetual student in personal development.”

His successes as an entrepreneur and CEO inspired him to become a life coach, founding “The People’s Network,” one of the largest personal development training companies in the United States.

Through it, he has produced over 900 television programs and has earned himself the reputation of an inspirational speaker and motivator.

“Slight Edge” is his only book so far.

He is also the owner of Live Happy.

“The Slight Edge PDF Summary”

Remember the story of the Tortoise and the Hare?

Of course you do!

In case you’re one of the very few people on this planet who doesn’t know it, you should: it’s the ultimate underdog story.

In a nutshell, a slow tortoise wins a race against the mightily fast and overconfident hare, simply because it perseveres in crawling – slowly but surely to the finish line – as opposed to the hare who decides to take a nap in the middle of the race since he’s miles and miles ahead.

Well, that’s the essence of Jeff Olson’s “Slight Edge”!

It’s a simple philosophy based on the premise that over time, small daily actions result in an earth-shattering compound effect:

What you do today matters.

What you do every day matters.

Successful people are those who understand that the little choices they make matter, and because of that they choose to do things that seem to make no difference at all in the act of doing them, and they do them over and over and over until the compound effect kicks in.

Simple?

Of course it is – it’s one of the simplest things you’ll ever learn.

And Jeff Olson isn’t someone who’ll try and hide this!

In fact, “The Slight Edge” is rife with many references and quotes from many life-transforming books, the bulk of which are listed in an addendum.

That’s, in fact, Olson’s point: it’s not about learning more, it’s about doing more.

In fact, as far as he’s considered, you already know everything you need to know.

And it’s about time that you started doing the things that, in the long run, will result in turning your dreams into reality.

It’s wisdom as old as the agrarian civilization:

Plant, cultivate, harvest. And that second comma, the one between cultivate and harvest, often represents a loooong period of time.

So how should you cultivate the slight edge habits?

In the all-important 15th chapter of “The Slight Edge,” Olson suggests “seven positive, productive habits of attitude and behavior, steel cables that will unflinchingly bear you up under any circumstance and support you on the path to your dreams.”

Let’s have a look at them all:

Habit #1: Show Up

Be the frog who not only decides to jump off the lily pad,” writes Olson, “but actually jumps.

Believe it or not, showing up means winning half the battle – because basically one out of two people don’t.

“The world is rife with hesitation,” comments Olson, and, unfortunately, hesitation is “the cornerstone of mediocrity.”

You don’t want to live a life of not trying.

As “Nike” says – just do it.

You’ll have plenty of time to think about it later.

Habit #2: Be Consistent

80% of success may be showing up – as Woody Allen famously quipped once – but only if it means showing up consistently.

If you will commit to showing up consistently,” notes Olson, “every day, no matter what, then you have already won well more than half the battle. The rest is up to skill, knowledge, drive, and execution.

Habit #3: Have a Positive Outlook

If you had a nickel every time some self-help author told you this – well, you’ll have a lot of nickels!

But, have you ever wondered why so many people have written volumes and volumes about the power of positive thinking?

There’s a simple reason: it works!

So, from now on, the glass isn’t just half full – it’s overflowing!

And when say “from now on,” we mean starting today!

Habit #4: Be Committed for the Long Haul

From Malcolm Gladwell’s “Outliers” to Matthew Syed’s “Bounce,” they all say the same: if you put in about 10,000 hours of practice, no endeavor is impossible.

That’s about eight hours a day, forty hours a week, fifty weeks a year, for five years.

Are you willing to sacrifice as much to excel in something?

Habit #5: Cultivate a Burning Desire Backed by Faith

The power of “desire backed by faith” is what Napoleon Hill to be the driving force behind all successful people.

I believe in the power of desire backed by faith,” he wrote in his unforgettable classic, “Think and Grow Rich,” because I have seen this power lift men from lowly beginnings to places of power and wealth; I have seen it rob the grave of its victims; I have seen it serve as the medium by which men staged a comeback after having been defeated in a hundred different ways.

Habit #6: Be Willing to Pay the Price

If you want to put 10,000 hours into something you will have to put a lot less into something else. That’s just how it goes.

But it’s not that bad: it ultimately more than pays off.

It’s just something you need to be aware of.

That way – and that way only – you’ll be able to live in the present.

Habit #7: Practice Slight Edge Integrity

Edgar Guest, America’s beloved English-born People’s Poet, once wrote a great little poem called “My Creed.”

Among its lines, there’s a famous distich you should take really seriously: “to be the same when I’m alone/ As when my every deed is known.”

That’s called integrity.

Don’t skip these 10 pages because nobody is looking.

Read them – for the very same reason!

Key Lessons from “The Slight Edge”

1.      The Simple Philosophy of the Slight Edge
2.      The Seven Slight Edge Habits
3.      The Three Simple Steps to Your Dreams

The Simple Philosophy of the Slight Edge

If you save a penny today and double the amount you save each passing day, by the end of the month, you will have earned $10 million dollars!

If you improve in any area of your choice just 1% on a daily basis, by the end of the given year, you will be 365% better!

That’s the essence of the slight edge philosophy: steady wins the race.

Or, in other words, by making the same small step day by day – in time, you’ll have walked a thousand miles.

Laozi said that.

And he was a smart guy.

The Seven Slight Edge Habits

Your actions turn into habits, which develop your character, which, in turn, shapes your destiny.

So, start acting today – and act that way every day!

There are seven simple tweaks you should do, and, in five years’ time, you’ll be exactly where you want to be:

Show up.
Show up consistently.
Show up consistently with a positive outlook.
Be prepared for and committed to the long haul.
Cultivate a burning desire backed by faith.
Be willing to pay the price.
And do the things you’ve committed to doing—even when no one else is watching.

The Three Simple Steps to Your Dreams

Achieving a goal is nothing difficult.

It’s based on three simple steps.

First, you need to write it down and give the goal both a what and a when (i.e., a clear, detailed description, and a specific timeline).

Then, don’t forget about it. Look at it every day, and “soak your subconscious in it.”

Finally, start with a plan. May it be as simple as possible in the beginning. Remember – the point, for now, is to start acting.

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“The Slight Edge Quotes”

Successful people do what unsuccessful people are not willing to do. Click To Tweet

The only person you are destined to become is the person you decide to be. (Via Ralph Waldo Emerson) Click To Tweet

Successful people do whatever it takes to get the job done, whether or not they feel like it. Click To Tweet

The journey starts with a single step—not with thinking about taking a step. Click To Tweet

People on the success curve live a life of responsibility. They take full responsibility for who they are, where they are, and everything that happens to them. Click To Tweet

Our Critical Review

“The Slight Edge” doesn’t offer anything new to the table, but it organizes the old wisdom in such a way that reading this book may serve as a substitute for reading hundreds and hundreds of similar books.

In fact, that’s the very essence of Olson’s argument.

Which means: buy this book, read it, and once you finish it, start doing the things it says.

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Emotional Value PDF Summary

Emotional Value PDFCreating Strong Bonds with Your Customers

Well, every company will face imminent disaster if the managers cannot devise a strategy that can keep expanding the loyal base of clients!

In this technically advanced and competitive market, that’s harder than you can imagine.

This book examines some fundamental principles that you should keep in mind, to overshadow your competitors.

Who Should Read “Emotional Value”? And Why?

Every person prefers being in charge of a business that appeals to its nature. Quite often we found ourselves in the midst of confusion, where the company stagnates and is unable to flourish – financially speaking.

Emotional Value” is particularly useful for managers and leaders whose incentives and intentions motivate others to take action.

About Janelle Barlow

Janelle BarlowJanelle Barlow is a celebrated writer, and the author of a best-selling book named A Complaint is a Gift.

She is a partner in a consultancy company whose clients are Hewlett-Packard, Avon, and many others brands.

“Emotional Value PDF Summary”

The digital era is filled with revolutionized ideas and CRM systems that try to bring the company’s service closer to consumers’ hearts. That’s right – HEARTS, not needs. Emotions represent the most critical asset in running a business that generates a change in leaders’ behavior.  

An honest review or feedback can put your company on the map. Then again, the feelings your products or offerings arouse is the difference between success and failure. One negative reaction can hamper the production or delivery of goods.

By now you are starting to get the big picture and absorb the pivotal role emotions have in determining the quality of service an organization has to offer.

Pursuing product satisfaction is not enough for gaining momentum, and you need a little bit more than just a friendly response.

As soon as you begin to put emotions up front, your business will show signs of improvement and motivation. Customers need to be emotionally fulfilled by your goods, and that’s the only way you are ever going to build a loyal base of consumers, in an overly competitive marketplace.

How about paying more attention to customer preferences? Are your products build for specific users or masses? Big brands realize that it’s hard for making the customers accommodate to the new realities, and they accelerate their profits by doing the hard work for them.

In other words, an emotional reaction is the poster boy for a successful launch of a product. To drive this point home further, the author gets us introduced to some stimulus or incentives that inflame the call-to-action mentality:

  • I wanted it
  • I wish I could have this
  • I felt like needing this
  • I must have this
  • I deserved a little reward

From a business standpoint, how to interpret emotions and what do emotions tell us about the needs of the customers?

  • Emotions signify how essential some feature is to the customer.
  • Emotions tell us whether the business provides excellent or mediocre customer service.
  • Emotions help us understand how customers react to changes and how they behave in a given situation.

Renowned psychologists agree that greater awareness both on and off the field is vital for being one-step ahead of any response.

Such mindset reduced hostility and promotes good will. If you cannot learn the ropes of the problem, you’ll drain your mental and physical supplies of energy, and plunge into psychological tiredness that leads to antagonism.

In business-related terms, that actually signifies that the effectiveness of the process is dependent on your ability to anticipate the environmental response. To be in tune with the needs of your target group, one must fixate its attention on keeping the customers in high spirits.

Here’s how:

  • Getting to the bottom of what went wrong.
  • Creating a mental barrier between yourself and the idea of making snap judgments.
  • Running brainstorming sessions to understand the customer problems and design schemes to prevent similar issues.
  • Monitor all the other processes performed by the staff, especially those that involve direct interaction with the users.
  • Adjust your mindset and change your habits.

In a recently commissioned survey, the researchers realized that analyzing the customer emotions is an excellent way to define the company’s mission, vision, and long-term plans. It’s impossible to please all of them, but you can make some strides in delighting the larger percentage of people.

If service transactions had no value to customers, customers wouldn’t have emotions about them.

For instance, the department which handles customer complaints is more than just a service-providing level of control. It actually is a data-collection center, that views, interprets and measures the responses coming in different shapes and forms.

We are looking at a possible grand slam home run, if the company knows how to impress the customer with a dose of professionalism and technological sophistication.

Even though, we live in times where you can buy 150 different types of soda, 1000 unique faucets, and millions of incomparable vehicles; THE CUSTOMERS prefer loyalty.

Why? – For one simple reason; it’s easier and much more convenient than switching or jumping from one product to the next.

They’ll save time, save money, and rest assured that their needs are well met.

Loyal customers, unlike newcomers, are more tolerant of product errors, delays and shipment mistakes. The quality of items is their primary concern, and if they know that at the end of the road, they’ll receive superior service, they would have no problem to stick around for a while.

Key Lessons from “Emotional Value”

1.      Be open-minded and flexible
2.      Deliver the best service possible
3.      Take advantage of the circumstances

Be open-minded and flexible

To handle these emotional reactions, one must take into account all possible outcomes.

Being aware of what could happen as a result of something, can give you the upper hand in a potential clash between competitors.

Deliver the best service possible

Rudeness can be attributed to low-level of control and mismanagement that can ruin the organization.

In all honesty, your customers for every penny paid expect nothing less than a pure brilliance, because if your team is unable to deliver superior service, your competitors will catch hold of them!

Take advantage of the circumstances

It’s pretty evident that emotions trigger the decision-making attitude, and brands ought to use this particular situation to turn things in their favor.  

You must know the rules of the game, before becoming a master.

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“Emotional Value Quotes”

One powerful way to distract adults is through humor. Click To Tweet Positive moods tend to generate more creative thinking. Click To Tweet The emotional sting of poor customer service stays with customers much longer than most realize. Click To Tweet Emotional value, as much as quality or any other dimension of an organization’s worth, can make or break a business. Click To Tweet Customers want and expect to be positively, emotionally, and memorably impacted at every level of their commercial existence. Click To Tweet

Our Critical Review

In our opinion, a book that is not applicable and informative has no real value.

This one extends beyond the boundaries of “useful” and enters into the category of “priceless.”

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The Culture Map PDF Summary

The Culture Map PDFBreaking Through the Invisible Boundaries of Global Business: How People Think, Lead, and Get Things Done

Some time ago, business went global.

Culture, however, didn’t.

Erin Meyer’ “The Culture Map” is your guide to effortlessly transcend the cultural barriers and acquire the much-needed skills to “decode cultures foreign to your own.”

Who Should Read “The Culture Map”? And Why?

It’s only common knowledge that cultures significantly differ from each other and what’s complimentary or conventional in one may be rude and eccentric in another.

If you are a business executive, failing to address this issue may cost you deals worth millions of dollars.

However, even though “The Culture Map” is explicitly written for leaders of international teams who want to rise above cultural clashes in the workplace, Erin Meyer’s exceptional book may help anyone who wants to improve his or her communications skills as well.

Erin MeyerAbout Erin Meyer

Erin Meyer is a Minnesota-born American author and a professor of Cross-Cultural Management at INSEAD in Paris, where she currently lives with her husband and two sons.

She developed her interest in cultural differences while volunteering for Peace Corps in Botswana. Before moving to Paris, Meyer also worked at McKesson, HBOC, and Aperian Global.

In 2013 “Business Inc.” selected her as one of the ten best business school professors worldwide. “The Culture Map” – her only book so far – was published the following year and was met with wide critical acclaim.

In 2017, Meyer was selected as one of the most influential thinkers worldwide by both “Thinkers50” and “HR Magazine.”

“The Culture Map PDF Summary”

At the heart of Erin Meyer’s exceptional book, “The Culture Map,” is an “eight-scale model” which should help managers and leaders of culturally diverse teams improve their effectiveness by offering them a platform to analyze the positioning of one culture relative to another and, thus, correctly decode the meaning of some actions and gestures.

The eight scales in question – and the two extremes between which Erin Meyer scatters many of the world’s countries – are the following:

  • Communicating: low-context vs. high-context
    Evaluating: direct negative feedback vs. indirect negative feedback
    Persuading: principles-first vs. applications-first
    Leading: egalitarian vs. hierarchical
    Deciding: consensual vs. top-down
    Trusting: task-based vs. relationship-based
    Disagreeing: confrontational vs. avoids confrontation
    Scheduling: linear-time vs. flexible-time

Meyer dedicates a chapter to each of these eight areas.

And so should we a key lesson – each one borrowing the title of the relevant chapter!

Key Lessons from “The Culture Map”

1.Listening to the Air: Communicating Across Cultures
2. The Many Faces of Polite: Evaluating Performance and Providing Negative Feedback
3. Why Versus How: The Art of Persuasion in a Multicultural World
4. How Much Respect Do You Want? Leadership, Hierarchy, and Power
5. Big D or Little d: Who Decides, and How?
6. The Head or the Heart: Two Types of Trust and How They Grow
7. The Needle, Not the Knife: Disagreeing Productively
8. How Late Is Late? Scheduling and Cross-Cultural Perceptions of Time

Listening to the Air: Communicating Across Cultures

Communication is a complex thing.

Just listen to a British comedian comparing American and British movies, or an American comparing the humor of both countries.

According to Erin Meyer, the reason why Americans have trouble understanding British humor and the British consider American humor all but stupid is fairly simple.

Namely, the US is a low-context country (in fact, the lowest one), and the UK is a middle-context nation. In other words, Americans say everything they mean, and the British leave some of it to the context.

Japan is on the other side of the spectrum: it’s the highest-context country, closely followed by other East Asian nations, such as Korea, China, and Indonesia.

In their cases, most of the communication is implicit.

The Many Faces of Polite: Evaluating Performance and Providing Negative Feedback

If you’ve happened upon the Anglo-Dutch translation guide so far, you probably know that what the Dutch hear when the British say “That is an original point of view” is “They like my idea!” even though what the British actually mean is “Your idea is stupid!”

This is because different nations evaluate differently – anywhere from giving direct to indirect negative feedback.

Interestingly enough, the evaluation scale doesn’t coincide with the communication scale, i.e., some nations (such as Israel) may be high-context (implicit) nations but still give direct negative feedback – in fact, “the directest.”

You’ll get direct negative feedback in Russia and Germany too, but the Americans, just like the British, will sugarcoat it.

There’s a high chance you won’t even know what kind of a feedback you’ve gotten from a Japanese executive since Japan is not only the highest-context country but also the least direct one in giving negative feedback.

Why Versus How: The Art of Persuasion in a Multicultural World

Persuasion is an art – but what kind of art depends on the country you’re in.

In fact, Erin Meyer says that there’s so much difference between Asian countries and European-influenced cultures, that “an entirely different frame of reference, unrelated to the Persuading scale, comes into play” when we’re talking about Asia.

In a nutshell, Asian countries are more holistic and want to know how things connect with the environment (the big picture), while Western countries are more specific and react better to detailed instructions.

Within the latter, old countries such as Italy and France are why-oriented (principles-first), and the newest countries (US, Canada, Australia) are more concerned with the how’s (application-first).

(And Simon Sinek is interested in both!)

How Much Respect Do You Want? Leadership, Hierarchy, and Power

While analyzing 100,000 management surveys at IBM in the 1970s, Geert Hofstede, the most famous cross-cultural researcher in history, developed the concept of “power distance,” i.e.,

the extent to which the less powerful members of organizations accept and expect that power is distributed unequally.

However, ask a Scandinavian what “a power distance” is, and he’ll probably laugh the subject right off the table: for the Danish, the Norwegian, and the Swedish “the best boss is a facilitator among equals” and “organizational structures are flat.”

Unlike the egalitarian North, the East is strictly hierarchical: in Japan, it will be a mindless act to disagree with your superior.

Big D or Little d: Who Decides, and How?

Expectedly, egalitarian cultures usually make important decisions consensually and respect the opinion of every member in the group; however, so do the hierarchical Japanese, who actually rank highest at one end of the deciding spectrum, since their directorial boards are flat structures.

Their nearest neighbors, China, is on the other end of the spectrum, just second to Nigeria in terms of top-down deciding.

There – as well as in India and Russia – decisions are made by individuals, and the others simply follow.

The Head or the Heart: Two Types of Trust and How They Grow

There are two types of trust: cognitive and affective.

Cognitive trust stems from knowledge: you know that someone is capable of doing a job based on his previous record. Affective trust has a lot more to do with the future: you expect someone to do a good job, merely because you’re close to him and her and you believe that, for personal reasons, he/she will not disappoint you.

Cognitive trust is task-based, and if you are an American, you know what it means: business is business. Affective trust is relationship-based and is shared through meals and drinks over the long term in Nigeria, Saudi Arabia, India, and China.

The Needle, Not the Knife: Disagreeing Productively

The art of disagreement may be dying – or, who knows, it may have just taken a different form!

Because, historically and traditionally, nations disagree differently.

In Israel and France – and to a lesser extent in Germany and Russia – you are expected to get confrontational, and this will not impact the relationship in any negative way.

However, you are better off avoiding confrontation altogether in East Asian countries, since it is harshly frowned upon.

How Late Is Late? Scheduling and Cross-Cultural Perceptions of Time

You can be on time if you live in Switzerland, Germany, and Japan – countries which respect the idea of linear time and believe in sequential steps, promptness and strict adherence to deadlines.  

However, that’s not the case with Saudi Arabia, Nigeria, Kenya, and India, where adaptability is much more important and time is flexible.

In other words, as strange as it may sound to you, if you are a German in Nigeria, your Nigerian friend isn’t wrong if he/she comes 32 minutes after the agreed time.

You are wrong to have expected him/her to come on time.

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“The Culture Map Quotes”

Unless we know how to… avoid easy-to-fall-into cultural traps, we are easy prey to misunderstanding, needless conflict, and ultimate failure. Click To Tweet

The vast majority of managers who conduct business internationally have little understanding about how culture is impacting their work. Click To Tweet

Just as fish don’t know they’re in water, people often find it difficult to see and recognize their own culture until they start comparing it with others. Click To Tweet

If you don’t know what your behaviors signify, you’ll have no control over the signals you send, and the results can be disastrous. Click To Tweet

When in doubt, the best strategy may be to simply let the other person lead. Click To Tweet

Our Critical Review

“The Culture Map” is a unique book – so it’s unsurprising that it was met with positive reviews from the public and professional reviewers alike.

In fact, according to “The Huffington Post,” “whether you’re a corporate or traditional diplomat, global traveler, government official, or passionate world citizen, this is the one book you should not miss.”

“Inc.” called it “superb,” and we share the magazine’s opinion. And that’s even though we are not leaders of an international team or CEOs of a multinational conglomerate.

But thanks to Meyer – now we can travel much more safely and relaxed!

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What I Wish I Knew When I Was 20 PDF Summary

What I Wish I Knew When I Was 20 PDFA Crash Course on Making Your Place in the World

Are you an angsty teenager or a somewhat lost student in your early twenties?

What would you give for a crash course of no more than 200 pages which may help you find – and even make – your place in the world?

The good news is – you don’t have to give anything.

Because, by proxy, we’re giving it for free:

Here’s the summary of Tina Seelig’s “What I Wish I Knew When I Was 20″!

Who Should Read “What I Wish I Knew When I Was 20”? And Why?

Someone – maybe George Bernard Shaw – once said that wisdom is squandered by the old, while youth is wasted on the young.

In other words: life would have been much better if we had the wisdom of our old selves in our younger years.

Fortunately – books such as this one make that possible.

And since the wisdom you’ll find here is actually timeless, you can even forget about the 20 from the title! It’s never too late to learn these things.

This is the kind of stuff I wish I knew now,” comments Guy Kawasaki. “Tina is doing us all a big favor by giving us a roadmap to life!

Tina SeeligAbout Tina Seelig

Tina Seelig – in the words of Robert Sutton (which most of her students share) – “is one of the most creative and inspiring teachers at Stanford.” Fittingly, the courses she teaches are on innovation, creativity, and entrepreneurship.

She boasts with a uniquely diversified portfolio, having earned a Ph. D. in Neuroscience from Stanford Medical School, to subsequently work as a management consultant, a software producer, and an entrepreneur.

She has received many awards, such as the National Olympus Innovation Award, the SVForum Visionary Award, and the Gordon Prize from the National Academy of Engineering.

So far, she has written 17 books, including “inGenius: A Crash Course on Creativity” and “Insight Out.”

“What I Wish I Knew When I Was 20 PDF Summary”

According to Mag Jay, your twenties are the defining decade of your life.

If so, you better listen to Tina Seelig’s advice – since following even some of it may effectively redefine your life!

The best part: “What I Wish I Knew When I Was 20” is a short and entertaining book comprised of just ten easy-to-read impossible-to-forget chapters.

The first one, “Buy One, Get Two Free,” starts with an interesting question: “What would you do to earn money if all you had was five dollars and two hours?”

If your answer is “Buy a lottery ticket” or “Go to Las Vegas,” (or even set a lemonade stand), join the multitude: these are the answers most of Seelig’s students give.

However, the ones who actually end up earning the most money are those who don’t even use their five dollars. They reinterpret the problem and free themselves from the limitation: “What can we do to make money if we start with absolutely nothing?”

Don’t believe it’s possible?

Just think of Canadian blogger Kyle MacDonald, who started with one red paperclip and traded up his way to a two-story farmhouse in Kipling, Saskatchewan, in 14 transactions and no more than one year!

Indeed – everything is possible!

Removing the limitations of a problem may mean changing the world in the long run.

The catch is to see the problem as an opportunity!

And the second chapter, “The Upside-Down Circus,” uncovers how: Cirque du Soleil, for example, was created when Guy Laliberté, a Canadian street performer, decided to challenge every assumption about what a circus could be.

In doing so, he transformed the problem – the circus industry was all but dead at the time – into an opportunity and a success story.

Seelig uncovers the underlying philosophy of this transformation in Chapter 3, “Bikini or Die.”

Namely, you can take on impossible tasks if you just realize that no matter how good, every rule can (and is all but meant to) be broken:

Knowing that you can question the rules is terrifically empowering. It is a reminder that the traditional path is only one option available to you… there are boundless additional options to explore if you are willing to identify and challenge assumptions and to break free of the expectations that you and others project onto you.

There are always and everywhere things that can be improved!

Seelig uses an interesting exercise to prove this in her classes, telling her students: “Please, Take Out Your Wallets”– which is the title of chapter 4.

In no more than thirty minutes, all of her students (young, old, professionals, amateurs) realize that their wallets can be improved.

And, even better – some of the improvements “require little more than a good designer to make them feasible right away.”

So, why shouldn’t you at least give a try?

At worst, you’ll fail – and you’ll know how to do it better the next time!

After all, that’s “The Secret Sauce of Silicon Valley” (Chapter 5): a failing forward resume.

None of your idols – those entrepreneurial giants in Palo Alto – made it work from the start:

If you do take a risk and happen to fail, remember that you personally are not a failure… Keep in mind that failure is a natural part of the learning process. If you aren’t failing sometimes, then you probably aren’t taking enough risks.

In the sixth chapter – “No Way… Engineering is for Girls” – Seelig explains how one of the worst things you could do in life is guiding yourself by other people’s words and recommendations for a career.

Experiment!

Your goal is to “identify the intersection between your skills, your passions, and the market.”

Of course, sometimes you’re going to need some luck to “Turn Lemonade into Helicopters” (Chapter 7).

But, the best part is that the harder you work, the luckier you’ll get.

Even the Romans knew that: fortune favors the brave!

However, while you’re working hard, don’t forget that your life is interconnected with the lives of thousands and millions.

So, “Paint the Target Around the Arrows” (Chapter 8) and create a network of people who may help you in the future by helping them and, simply, being nice to them.

Don’t ask “Will This Be on the Exam” (Chapter 9): this is life and you have only one chance to live it! Everything is and will be on the exam.

In other words, your one and only life is not a good place to start quarrels, to not try, to miss opportunities or to look for excuses!

It’s the place and time for mounting a heap of “Experimental Artifacts” (Chapter 10) – the proof that you’ve given yourself permission to forge your own path through life!

Key Lessons from “What I Wish I Knew When I Was 20”

1.      Always Act Like You’re in a Foreign Country
2.      The Rule of Three May Change Your Life
3.      Never Miss an Opportunity to Be Fabulous

Always Act Like You’re in a Foreign Country

Remember that scene in “Friends” when Chandler finally sees New York?

The reason why he hadn’t seen it before – though spending all his life there – is quite simple: he thought he knew everything about it.

The truth is – he didn’t. None of us do.

So, if you want to see things from a different angle, learn how to be observant and open-minded, optimistic and friendly.  

Always act like you’re in a foreign country, aware of your surroundings and taking an interest in all things and people.

That way, you’ll actually see them.

The Rule of Three May Change Your Life

The Rule of Three is not a new concept: as Seelig informs us, the U.S. Marine Corps has used it for some time.

And that’s all the evidence you need that it works!

And what they’ve found is – through years of trial and error – that “most people can only track three things at once. As a result, the entire military system is designed to reflect this.”

So, limit yourself to three core priorities!

You can do the rest of them later.

Never Miss an Opportunity to Be Fabulous

We really like the ninth chapter, so we’ll leave it to Tina Seelig to cap this summary:

Never miss an opportunity to be fabulous… This means going beyond minimum expectations and acknowledging that you are ultimately responsible for your actions and the resulting outcomes. Life isn’t a dress rehearsal, and you won’t get a second chance to do your best.

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“What I Wish I Knew When I Was 20 Quotes”

There's a big difference between trying to do something and actually doing it. We often say we're trying to do something-losing weight, getting more exercise, finding a job. But the truth is, we're either doing it or not doing it. Click To Tweet

Never miss an opportunity to be fabulous. Click To Tweet

Attitude is perhaps the biggest determinant of what we can accomplish. Click To Tweet

Even though it is always difficult to abandon a project, it is much easier in the early stages of a venture, before there is an enormous escalation of committed time and energy. Click To Tweet

The bigger the problem, the bigger the opportunity. Nobody will pay you to solve a non-problem. Click To Tweet

Our Critical Review

“What I Wish I Knew When I Was 20” is one of those very special books which can turn your life around and which come only a few times in life.

Short and energetic, well-written and full of practical advice, it’s a book which will teach you how to look at the same problems from a different angle – which makes all the difference!

Once you finish it, this will become your new mantra: “Never miss an opportunity to be fabulous.”

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Tribe of Mentors PDF Summary

Tribe of Mentors PDFShort Life Advice from the Best in the World

Every now and then we feel cornered. The inner tension is escalating and finding that strength to endure amidst all the confusion can turn out to be a nightmare.

In this book summary, you’ll learn what it takes to break from the daily grind and tailor your strategy.

Who Should Read “Tribe of Mentors”? And Why?

Do you have your mentor – that person who has looked after you? – If not, you don’t need looking for one; just psych yourself up with the right attitude!

Tribe of Mentors is a comprehensive piece that puts an accent on the present moment, and all the benefits emerging from this state. As such, it’s suitable for everyone, because it provides an excellent cover for every person’s actions.

About Tim Ferriss

Tim FerrissTim Ferriss is one of America’s finest authors, entrepreneurs, and keynote speakers whose words spark decisiveness and eagerness.  

He is the author of The 4-Hour Workweek; Tools of Titans; The 4 Hour Body, and The 4-Hour Chef.

“Tribe of Mentors PDF Summary”

In the modern era, the term “success” has extended beyond the everyday ordinary meaning, which refers to the momentary satisfaction of job well-done. One word signifies and takes the shape of an evaluator, which displays the person/mentor’s level of achievement.

So, before we outline a few mentors whose careers speak for themselves, it’s crucial to ask – what is common for all these leaders and decision-makers?

Let’s find out!

Tim Ferris in his study or should we say research, discovered that books have a pivotal role in both inspiring and providing solutions for people. These leaders or mentors are highly dependent on new ideas, which can derive in various forms, and one of them is through reading.

You are not human if everything so far, went according to your plans and predictions. Experiencing defeats or stumbling right before the finish-line is an integral part of life.

Self-esteem is just the reputation that you have with yourself. You’ll always know.

Making the most out of it, involves getting up, and making gigantic strides towards the final goal.

Revolutionizing your mindset is highly essential in order to suffocate the negative influence coming from all sides. Life isn’t a fairy-tale story; if you go about portraying yourself as a victim, the others will become your predators.

Patton Oswalt clearly states that without failure, a person can’t reach a mind-stage where it can actually start accelerating its career.

Nevertheless, this development or progress can’t flourish if you underestimate your abilities. Questioning your second nature is a must for every individual who intends to make a radical internal shift.

There are many things of which a wise man might wish to be ignorant.

Trading bonds, stocks, and other securities is not the only type of investment. You can invest in your health, well-being, education, information, the availability of resources, and so forth.

Taking your career onto the next level is one of the few ventures you wouldn’t want to miss or sidestep. Top mentors argue that remaining calm under pressure is perhaps the greatest asset one can have. For the same purpose, they suggest meditation.

Tim compiles a list of meditation practitioners, who also express the benefits of having a quiet time with yourself, and defeating the endless chatter of thoughts.

Jimmy Fallon, Jim Carrey, Yuval Noah Harari, Oprah, David Lynch, are among them. Not knowing the world tells the meaning of not knowing yourself; being self-aware means being vigilant about the world.

Happiness is a choice you make and a skill you develop.

Even if you are at the top of the world, you can’t say – That’s it, I know it all. There’s always enough space for you to grow or enhance personally and professionally.

So, what about the methods, which ones maximize the effect, which ones should be held responsible for eventual failure? – You need to find the control button, and pave your own way; the only thing mentors can give you is attitude and basic schooling.

Bear Grylls has a lot of nicknames throughout the world for his “craziness” and passion pointed at nature and adrenaline adventures. As a former military man and Star of his own TV-Show Man vs Wild, he understands the exact meaning of the notion “cracking under pressure.”

He implies that there’s nothing wrong with being afraid, but not doing something because of it, is horrible.

Living in the moment is the only advice you’ll ever get, and fears shouldn’t stop you from being what you are!

Social Media sensation Gary Vaynerchuk argues that saying No while feeling Yes, is like signing your capitulation. Being open to life requires more than words, it depends on attitude, determination, and eagerness to build your future.

Imagine that you are in such position, where you can share your story with first-year students, or recent graduates. What would be your advice? – How would you advise them to start and nurture their careers?

These days, you’ll often hear comments about the digital age, and the importance of engaging your audience online.

Growing on social media and building your brand, must not become your primary concern. Wise people focus on delivering superior quality because they thrive on their work.

Before drawing the final conclusion, let’s underline the fundamental priorities! – It’s not about making more money, but about enjoying your work, and develop into a real master.

Reading more, can definitely help you soar above the clouds and give you another perspective!

Key Lessons from “Tribe of Mentors”

1.      Design the perfect formula that works for you
2.      Quality comes first
3.      Get in the right frame of mind and define your goals

Design the perfect formula that works for you

Not all mentors believe that practice absent strategic orientation can bring about success and happiness.

According to them, becoming a specialist revolves around two sets of things: craft, and healthy habits. Without exercising your mastery, you’ll never be really good at it!  

Quality comes first

In general, you don’t have to be overcommitted to anything, just be fully aware of the endless opportunities that are just behind the corner.

Beware of ideas that reduce the quality of your output, and emphasize the short-term money-making approach.

Get in the right frame of mind and define your goals

Mentors fully agree that there’s one hint in being successful.

If you don’t focus your energy on remaining productive, creative and innovative – your talent and craft will never rise to the surface.

Put more effort than you did yesterday, and strive to set new boundaries!

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“Tribe of Mentors Quotes”

Never let a good crisis go to waste. It’s the universe challenging you to learn something new and rise to the next level of your potential. Click To Tweet I’ve realized that instead of following the trends, you want to identify the trends but not follow them. It’s good to recognize trends, but if you follow them, you get sucked into them, and then you also fall with the trend. Click To Tweet Life punishes the vague wish and rewards the specific ask. After all, conscious thinking is largely asking and answering questions in your own head. Click To Tweet I believe that the key to self-sufficiency is breaking free of the mindset that someone, somewhere, owes you something or will come to your rescue. Click To Tweet Don’t do things that you know are morally wrong. Not because someone is watching, but because you are. Self-esteem is just the reputation that you have with yourself. You’ll always know. Click To Tweet

Our Critical Review

We all need that corner guy that will push us over the limit and help us to get through this difficult time.

Wise mentors understand your suffering and respect your agendas. They have a habit of encouraging you to get up, even if the whole world has turned its back on you.

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Emotional Habits PDF Summary

Emotional Habits PDF 7 Things Resilient People Do Differently and How They Can Help You Succeed in Business and Life

Comparing what it means to be resilient to what it means to be antifragile, Nassim Nicholas Taleb defines the resilient as someone who “resists shocks and stays the same.”

Akash Karia thinks that shocks are an inevitable part of our lives today. And that we need to be resilient if we don’t want to fail.

So, in “Emotional Habits” he goes over the 7 habits of the emotionally resilient people.

And we have them all!

Who Should Read “Emotional Habits”? And Why?

Nowadays, we have to deal with negative emotions almost on a daily basis. Society has a strange way of adding salt to our injuries, so no matter how bad we’re feeling, our bosses still expect from us our peak performance.

“Emotional Habits” is a book written specifically for those people who can’t find the balance between negative emotions and success.

Whether you’re dealing with sadness or frustration (or any other bad feeling), this book will help you learn how you can overcome your negative self to maximize what the positive you can give to the world.

Because, when it all comes down to dust, the most successful people are the grittiest, the most emotionally resilient.

Akash KariaAbout Akash Karia

Akash Karia is a peak performance coach, a celebrated NLP Trainer, and a bestselling author on topics such as communication, psychology, and productivity.

Lauded as “phenomenal” by many of his students and peers, Karia has a dedicated fanbase and has so far authored numerous books which have achieved enormous successes.

Possibly the most celebrated among them are “Small Talk Hacks” and “Habits for Life.”

Karia is currently the Chief Commercial Officer of a multi-million-dollar company in Tanzania, where he resides when he is not training or holding speeches.

“Emotional Habits PDF Summary”

Many experts,” writes Akash Karia at the very beginning of his book, “believe that emotional resilience is the #1 key to success—not education and not conventional intelligence.

However, that doesn’t help you a bit because, once something negative happens to you, you are all but emotionally broken and unable to go on.

Before you know it,” – as Karia says, “you’re canceling social engagements, pulling on sweatpants, stocking up on pints of Ben & Jerry’s ice cream, and even subjecting your closest friends and family to shoulder shrugs and one-word answers.

Ah, the shoulder shrugs and one-word answers!

We can relate to that!

Are you saying that Karia’s book can help me leave those behind?

Possibly.

Because, the main point of “Emotional Habits,” though simple, is one of exceptional importance.

Namely: some people do have a way to power through negative emotions, as opposed to others who don’t.

If you are one of the latter, then it’s quite important that you learn the seven habits which the former group makes the more successful and better-adapted one.

Because, ultimately, as Karia says, it’s all about minding the gap:

There’s a gap between a stimulus (what happens to us) and our emotional response and subsequent behavior.

In this book, I explain that gap in more detail and show you how you can use it to decide for yourself what the best emotional response is in any given situation.

Once you’ve mastered this skill—controlling your emotions and using them to steer you in the direction you desire—you will be able to do more, gain more, achieve more, and be more!

So, without further ado, let’s have a look at the 7 habits Karia thinks you need to master – if you want to become a master.

In the game of life.

Key Lessons from “Emotional Habits

1.      Habit #1: Resilient People Acknowledge Their Emotions
2.      Habit #2: Resilient People Master Their Emotions Through Their Physiology
3.      Habit #3: Resilient People Consciously Control Meaning Through Focus
4.      Habit #4: Resilient People Mold Their Belief System
5.      Habit #5: Resilient People Understand the Power of Questions
6.      Habit #6: Resilient People Manage Their Self-Talk and Inner Movies
7.      Habit #7: Resilient People Use Future Pacing to Control the ABC Loop

Habit #1: Resilient People Acknowledge Their Emotions

In 2007, Richard Bryant and Fiona Taylor published a paper in the British journal “Behaviour Research and Therapy” titled “The Tendency to Suppress, Inhibiting Thoughts, and Dream Rebound.”

It was the result of a simple study:

Bryant and Taylor asked a group of 100 participants to think about a traumatic event from their pasts. Then, they asked half of them to suppress the thought for 5 minutes before going to sleep, and a half to go about their daily business.

The result?

The first group dreamt much more often and much more vividly things related to the negative experience.

So, in other words, suppressing a negative experience leads nowhere. The key is to “accept that for the moment, the emotion you are feeling is your reality.”

And then find the positive side of it, the core purpose.

Case in point: Viktor Frankl.

He survived the Holocaust because he realized that there are some things he can’t change, and some which he can.

In his case, the former was the concentration camp.

The latter – his response to it.

Habit #2: Resilient People Master Their Emotions Through Their Physiology

Your sadness, your confidence, your happiness – these are all controlled by your hormones.

But, what can you do about that?

After all, it’s your biology – and you can’t do anything about it, right?

Well, it turns out you can!

Amy Cuddy has shown – in one of the most viewed TED Talks of all time – that just by adopting a power posture, you’re instantly increasing your testosterone levels by 20% and decreasing your cortisol levels by 25%!

The moment you change your physiology—let’s say you’re feeling unhappy because you’re focusing on sad memories—you break the emotional pattern of unhappiness.

Habit #3: Resilient People Consciously Control Meaning Through Focus

If you’re wearing glasses or lenses, you know that if they are not the right focus, the world looks a bit smudgy and hazy.

Consider that a nice metaphor for your life as well!

You can focus on the good stuff, or you can focus on the bad stuff.

True, both images will be a distorted version of reality, but in only one of them, you are the winner.

So, what will it be?

Will you moan and groan after being fired, or will you simply see the event as a blessing in disguise and start trying out new things?

Simply the awareness that you have the option to assign a variety of different meanings to any given stimuli will be tremendously helpful in analyzing and shaping your emotions.

Habit #4: Resilient People Mold Their Belief System

We all have our beliefs and belief systems.

Some of them make us feel bad, and some of them include the Flying Spaghetti Monster.

The point is – most of the time, you can choose what you’re going to believe in. Then, why do you torture yourself by choosing things which put you in a bad emotional state?

If you believe that the world is bad and is against you – even if it isn’t, you’ll still ache.

On the other hand, if you believe that it is good and it supports you – you’ll be happy even if that is not the case.

Don’t believe us?

Think about a little something they call the placebo effect!

Habit #5: Resilient People Understand the Power of Questions

Well, I do this already, you say! I constantly ask myself questions.

Let us guess some of them:

Why does my boss never respect me?
Why is that person never on time?
What did I do to deserve this?
Why is life so unfair?

These, Karia says, are loaded questions, or, in other words, questions that contain untrue assumptions about yourself and the world.

It’s only normal that the answer you’ll get will be unsatisfying.

The alternative questions:

What can I learn from this?

What goals in my life have I been successful in meeting? And how can I use those lessons to be successful at my new goals?

Now, that’s more like it!

These questions contain positive presuppositions, guide your mental energy into a positive direction, and make you more self-aware of your personal existence.

And that’s the whole point!

Habit #6: Resilient People Manage Their Self-Talk and Inner Movies

There’s the reality of our lives – the things that have actually happened to us – and the movie versions of it – the things which are going on inside our heads afterward.

And when we said movie versions – we meant it!

Because we don’t remember things necessarily in the way they happened, and before long, we remember even less.

So, we create a movie version, packed with a narrator, actors, soundtrack, deleted scenes…

Don’t let your negative emotions be the director of that movie!

Take control and edit it the way you’d want to look like.

Because, in time, that’s the only thing you’ll remember about the reality behind it.

Habit #7: Resilient People Use Future Pacing to Control the ABC Loop

OK, we agree: habit #7 is not that straightforward as the previous six!

Or, maybe it is – once you learn what ABC stands for.

A is for antecedent or stimulus; B is for behavior, and C is for consequence.

In practice that means:

A, antecedent: Karia is angered by a boy making fun of his nose;
B, behavior: Karia hits the boy so hard now he has a problem with his nose; and
C, consequence: Karia is punished by his professors and scolded by his parents.

Since it is the C we’re looking to evade in this case, we need to find a way to make some changes in A or B. Because, our brain creates a neural pathway which links anger to a fight – and we must break that loop!

A good tactic is future pacing, which Karia defines as creating neural pathways to a liked outcome in advance, by visualizing an ABC pattern we’d be happy with.

In fact, that’s what many athletes do: they imagine themselves victorious before even entering the ring or starting the race.

Do the same – and you’ll teach your brain to find the ways to make this happen for you.

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“Emotional Habits Quotes”

The goal of building emotional strength is not to somehow make every situation in life happy and rosy. Click To Tweet

It is entirely natural to feel negative emotions when life’s challenges and disappointments get you down. The ultimate objective of learning to master your emotions is to prevent those negative emotions from acting as a driving force in… Click To Tweet

Resilience is the virtue that enables people to move through hardship and become better. No one escapes pain, fear and suffering. Yet from pain can come wisdom, from fear can come courage, from suffering can come strength - if we have the… Click To Tweet

Rather than living on autopilot and allowing your emotional responses to define your behavior and your life, climb back into the driver’s seat and put some of these strategies and habits to the test—you won’t be disappointed. Click To Tweet

Most importantly, be kind, patient and honest with yourself throughout this learning process. Allow yourself to see and accept your emotional responses as they are. Click To Tweet

Our Critical Review

Brian Tracy has described Karia as “…a wonderful professional speaker who has a great message, is motivating, inspiring and interactive at the same time!”

And you can see why Tracy would think that even by browsing through “Emotional Habits.”

True, it is not exactly Karia at his best, and most of these habits are not exactly new – but, the fact that he has compiled them in such an easy-to-follow manual for resilience is a success in itself.

And we recommend that you try it out!

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Play a Bigger Game PDF Summary

Play a Bigger Game PDFHow to Achieve More, Be More, Do More, Have More

Are you the man/woman of the hour?

Do you want to be? – Well, if that’s the case, perhaps you should avoid spending time on complaints and take action.

In the book summary below, we encapsulate all the key takeaways from this magnificent and informative book.

Who Should Read “Play a Bigger Game”? And Why?

Roughly, almost 90% of the people are not satisfied with their achievements. They all think that this life could have turned out a lot better.

Instead of doing something about it, we refuse to take responsibility and pass the blame on the environment, society, family, and so forth. Play a Bigger Game teaches you to become fully aware of your capacities by stimulating mental changes.

About Rowdy McLean

Rowdy McLeanRowdy McLean is a renowned entrepreneur, author and a consultant whose tips helped many people and companies to get success within reach.  

Currently, he is a fellow of the Australian Institute of Management where he shares his agendas.

“Play a Bigger Game PDF Summary”

How do you define success?

Today’s world emphasizes “success” as a concept, which puts a measure on person’s achievements. It’s fair to say that each individual defines it uniquely, and there’s not an absolute measuring unit that you can use.  

Unfortunately, the majority of the planet suffers from a money complex, and it’s estimated that 85% of the people are not pleased with their financial situation.

Being the right-hand man, the employee of the month, a successful athlete, a happy person, are just a few of the perspective one can embrace to interpret prosperity.

Limitations are set in motion

Restrictions can be found on every corner; our inner creativeness is suppressed, and the society tries to suck us into the collective mindset.

What we didn’t notice is that everyone is different. You can find different characters even among alligators and dogs – one of them is more aggressive and the other friendly.

It’s not adequate to put a label on everything. We don’t have to be destroyers of creativity and imagination.

Rowdy is forced to labor the point once more and clarify that playing a bigger game indicates to test your boundaries and push yourself over the self-imposed limits. Nowadays, the “positive thinking mindset” is prevalent, but in truth, not entirely effective.

You cannot order yourself to be open-minded and full of passion. To be negative is not that bad, the situation you are facing something requires judgment and mature behavior.

Everything is possible

Okay, let’s be clear on one thing – Whatever you’re doing, you can become much better in it. If you test your capabilities on a regular basis, you can fully exploit your potential and perhaps find a new hidden talent you never knew.

In the 20th century, people used their innovative nature to create airplanes, computers, copy machines, skyscrapers, cell phones, etc. You have the same opportunity as everyone else!

The “Five Great Lies”

Brian Tracy, one of the greatest motivators in the world, indicates that making excuses, is the worst adversary you’ll ever have.

Getting the ball rolling requires to become aware of the lies you are telling yourself and other people:  

You don’t have “enough time” – Who has your voodoo doll to control your moves? – Or, we don’t want to acknowledge the fact that we’ve been spending our time carelessly and ineffectively. Mozart, Alexander the Great, Tchaikovsky, Thomas Edison, all of them had only 24 hours a day, same as you.

What is your excuse? – Manage your time wisely, and you’ll find yourself on top of the world – that’s it. Experts advise that you should not underestimate your children’s imagination; learn from it and see how there are no boundaries in their minds.

You’re “too old or too young” – I am too young to make money, or too old to climb the Everest. Some celebrities discovered their craft for music or sports at the age of 5, and Colonel Sanders founded KFC at the age of 62.

Casting the numbers to the side acts as a motivational boost that will help you to speed up everything.

You’re “too busy” – Wow, you don’t need us telling you how often do we say this? – This is some sort of an annoying habit that haunts us and prevents us from doing all the necessary activities.

Don’t neglect your family, nor your “new invention.” Go for a walk with your partner, take your kids to the park, spend time on your latest discovery – you are never too busy to do those things.

You don’t have “enough money” – Well, it comes down to money, doesn’t it? – No! Financial experts argue that a person’s intelligence to spend and manage money wisely can make all the difference in defying the odds and living the dream.

If you don’t know how to cut some of the monthly expenses, and reduce your debt, ask assistance from a consultant.

You don’t have “enough knowledge” – In the age of progress and digital enhancement if there’s no scarcity of something – that would be information.

You are one click away from finding the all the necessary facts and data. There are almost endless of opportunities for you to explore. You can also take a course on the thing you want to learn, and absorb all the relevant information related to the topic.

Question the comfort zone

I want to get my college degree by the age of 23, get married in the next five years, have a few kids, get a job and establish a schedule from 9-to-5. Unfortunately, such dull routine doesn’t seem alluring for the brave ones.

Our comfort zone is the zone where nothing happens. It’s the place where we grow fat and old, the place where goals, dreams, ideas and ambitions fade into oblivion

Observe and criticize your decision-making, be realistic about your capabilities and find your breaking point. Once that balance breezes in, you’ll see how professionalism pops up whenever you execute a task, and you’ll no longer be forced to pursue success.

In the end, it’s vital to make trade-offs between risks, rewards, and opportunities.

Key Lessons from “Play a Bigger Game”

1.      Find the perfect balance
2.      You don’t have to adapt to the collective mindset
3.      Become the linchpin in your area of expertise

Find the perfect balance

Russian Roulette is a game invented in the Tsardom of Russia.

In this game, the potential risk and reward ratio is not well matched, but in life, without the ability to shot in the dark, from time to time, you’ll remain a mediocrity.

You don’t have to adapt to the collective mindset

You don’t have to settle down if you know all your qualities. This conventional path hinders your growth and delays your dreams.

Whenever for instance, you postpone your traveling plans, you are missing out on life, and all the challenges up ahead.

Become the linchpin in your area of expertise

If you want to wake up every morning with the biggest smile on your face, you have to become the person who can stand its own reflection.

Make changes; start saying the word “Yes” more often to become the “Doer,” not the “Whiner.”

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“Play a Bigger Game Quotes”

Surround yourself with people who are playing a bigger game. Find people who want the same things out of life as you do. Click To Tweet It’s great to come up with a vision, but dreams without action will always remain dreams. Click To Tweet It’s time to get rid of some of the rubbish you have been carrying around for years that is no longer useful. Click To Tweet If you share this time frame or deadline with others, they will keep you accountable. Click To Tweet The cotton wool society holds us back, putting us in boxes and applying labels that define us by our actions. Click To Tweet

Our Critical Review

It’s pretty evident that this book is highly practical and easy to follow. We believe that every person deserves to be a part of a bigger game, and allow spontaneity to burst in.

Embark on a mission to challenge your ideas, beliefs, and restrictions. You’ll find out that, it’s a bunch of foolish concepts that are keeping you down.

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Fear And Loathing in Las Vegas Quotes

Fear And Loathing in Las Vegas QuotesA Savage Journey to the Heart of the American Dream

“Fear and Loathing in Las Vegas” is a novel with a catchy title, catchy style, catchy plot, and even catchier origins.

The story’s roots find their way all their way back to the two trips the author Hunter S. Thompson made to las vegas.

At the time Thomson was covering a story about the Mexican-American tv journalists, that the LA County Sheriff’s Department had killed and was using Acosta, a Mexican-American attorney, and as they passed some time together they realized that it is quite tricky for a brown-skinned Mexican like Acosta to speak openly with a white journalist in LA.

The atmosphere there was tense when it came to racial questions, so needing some time and space for themselves so that they can discuss all matters freely.

This trip became central to the story Thompson first started out as a 2500 word manuscript. But then, he developed it into a novel-length story.

In order to fill up the story, he and Acosta went on a second trip to Las Vegas where they tried to find experiences that would allow them to feel the American Dream, which Thompson imagined to be the topic of the second part of the book.

The results from these trips were first published in the Rolling Stone magazine, and the hardcover edition follows next year.

The story basically starts out the same: journalist Raoul Duke and his lawyer Dr. Gonzo go to Las Vegas to cover a motorcycle race for a magazine.

However, the purpose for which they are there is continuously blurred by different recreational drugs. The list of drugs is long, and it includes ether, cocaine, LSD, alcohol, cannabis, and mescaline.

Spending so much time under influence, their days become bizarre, and they experience a series of hallucinogenic events.

The events in the novel are unclear, as is the whole narrative, but then it could only be expected when it is a story about characters whose thoughts are mixed and fuzzy.

The basic synopsis is a puzzle of surreal circumstances, making it hard to differentiate between reality and the characters’ imagination. The only thing that is certain is the existence of the American dream and the greed that rules the city.

Fear and Loathing in Las Vegas Quotes – Top 10

There was madness in any direction, at any hour. Click To Tweet When you bring an act into this town, you want to bring it heavy. Click To Tweet Buy the ticket, take the ride. Click To Tweet There was every reason to believe I was heading for trouble, that I'd pushed my luck a bit far. Click To Tweet There was evidence, in this room, of excessive consumption of almost every type of drug known to civilized man since 1544 A.D. Click To Tweet In a world of thieves, the only final sin is stupidity. Click To Tweet Every now and then when your life gets complicated and the weasels start closing in, the only real cure is to load up on heinous chemicals and then drive like a bastard. Click To Tweet There was a fantastic universal sense that whatever we were doing was right, that we were winning. And that, I think, was the handle - that sense of inevitable victory over the forces of Old and Evil. Click To Tweet You can turn your back on a person, but never turn your back on a drug—especially when it’s waving a razor-sharp hunting knife in your eyes. Click To Tweet This place is getting to me. I think I'm getting the Fear. Click To Tweet

This book has a much broader meaning than merely drug use, as many would believe.

As the characters destroy and wreck rooms and cars, they are actually symbolically destroying everything that is connected to consumerism, and the city itself is a symbol of the ugliness of such consumerist lifestyle.

Yet, when it was first published, it was highly criticized for the overwhelming number of scenes containing drugs. Some critics even advised readers to skip the novel entirely, and not waste time on it.

But the true worth of a book is only understood through time, and hence as time passed, the novel became increasingly popular, and along with popularity, the number of positive reviews increased as well.

And, the deeper we delve into this article, the number of quotes we offer to you increases too.

Yes, that is right – we have more word-candy you can binge on.

Fear and Loathing in Las Vegas Quotes

There is nothing in the world more helpless and irresponsible and depraved than a man in the depths of an ether binge. 

Our trip was different. It was a classic affirmation of everything right and true and decent in the national character. It was a gross, physical salute to the fantastic possibilities of life in this country-but only for those with true grit.

We promised, but the moment we got inside we lost control. 

History is hard to know, because of all the hired bullshit, but even without being sure of ‘history’ it seems entirely reasonable to think that every now and then the energy of a whole generation comes to a head in a long fine flash, for reasons that nobody really understands at the time — and which never explain, in retrospect, what actually happened.

There was no point in fighting—on our side or theirs.

So now, less than five years later, you can go up on a steep hill in Las Vegas and look West, and with the right kind of eyes, you can almost see the high-water mark—that place where the wave finally broke and rolled back.

Still humping the American Dream.

Sympathy? Not for me. No mercy for a criminal freak in Las Vegas.

This will not be a happy run. Not even the Sun God wants to watch.

The press is a gang of cruel faggots. Journalism is not a profession or a trade. It is a cheap catch-all for fuckoffs and misfits — a false doorway to the backside of life, a filthy piss-ridden little hole nailed off by the building inspector, but just deep enough for a wino to curl up from the sidewalk and masturbate like a chimp in a zoo-cage.

Don’t waste any time with cheap shucks and misdemeanors. Go straight for the jugular. Get right into felonies. The mentality of Las Vegas is so grossly atavistic that a really massive crime often slips by unrecognized.

Hallucinations are bad enough. But after a while you learn to cope with things like seeing your dead grandmother crawling up your leg with a knife in her teeth. 

No sympathy for the devil; keep that in mind. 

Few people understand the psychology of dealing with a highway traffic cop.

Old elephants limp off to the hills to die; old Americans go out to the highway and drive themselves to death with huge cars.

One of the things you learn, after years of dealing with drug people, is that everything is serious.

This place is like the Army: the shark ethic prevails–eat the wounded. In a closed society where everybody’s guilty, the only crime is getting caught. 

For a loser, Vegas is the meanest town on earth.

Ignore that nightmare in the bathroom. Just another ugly refugee from the Love generation, some doom-struck gimp who couldn’t handle the pressure.

Final Notes

Hunter S. Thompson, the author of the book, is known to be the inventor of the journalistic style known as Gonzo, in which reporters involve themselves in the stories they tell.

Some consider “Fear and Loathing in Las Vegas” to be a failed attempt at this kind of reporting. However, it is publicly known that the author is a keen user of psychedelics, just like his characters – so the story, at least to a point rings true.

Having seen some of the quotes from the book, you can notice that the style is bold and catchy, and the characters have a strong, memorable voice.

Because of the nature of the narrative and its lack of clarity, on the other hand, it is best if you experience the talk of the characters as they are talking to you.

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