6 min read ⌚ Service Design, Strategy, and the Art of Customer Delight Everybody wants to please the customer nowadays. The point is – to delight him! Thomas A. Stewart and Patricia O’Connell give the full details in “Woo, Wow, and Win.” Who Should Read “Woo, Wow, and Win”? And Why? By its own profession, “Woo, […]
6 min read ⌚ A Playbook for Navigating a Disruptive Age With the digital revolution, a new era of innovation begun, brutally and succinctly summed up in the dictum “innovate or die.” In “Mapping Innovation,” Greg Satell provides a lifeline for the companies on their deathbeds or in the maternity ward, by systematizing “the strategies of […]
6 min read ⌚ Almost Everyone Gets It Wrong. This Is How You Can Get It Right. Experiencing problems while looking for a job? Even more when trying to find the job? Gary Burnison says: “Lose the Résumé, Land the Job.” Who Should Read “Lose the Resume, Land the Job”? And Why? The way you know […]
6 min read ⌚ ‘I Made Steve Bannon’s Psychological Warfare Tool’: Meet the Data War Whistleblower Since about two months ago, Cambridge Analytica Ltd. Is a “was.” Specifically, on May 1, 2018, the now notorious consulting firm and its parent company (SCL Group) filed for insolvency and announced publicly that they are closing their operations. We […]
6 min read ⌚ A Power Tool for Creative Thinking Want to become an innovator? The trick is to look at the world a bit differently. And Rowan Gibson says that all you need to do that are “The Four Lenses of Innovation.” Who Should Read “The Four Lenses of Innovation”? And Why? There’s an innovator […]
5 min read ⌚ The very core of creating value for your community revolves around the idea of having someone to teach you and gear you up for the unavoidable clash. Each organization requires a person with expertise to handle the toughest challenges! In this book summary, we turn our heads toward finding the secret recipe […]
5 min read ⌚ The Surprising Science Behind Why Everything You Know About Success Is (Mostly) Wrong Achieving success is both much more complex and simpler thing than people say it is. At least that’s what Eric Barker believes. And he has a book-length apology of his belief: “Barking Up the Wrong Tree.” Who Should Read […]
6 min read ⌚ The New Science of Leading, Energizing, and Engaging The good old carrot-and-stick method doesn’t work anymore? Well, times have changed! And there’s a new science of leading, energizing, and engaging! Time to find out “Why Motivating People Doesn’t Work… and What Does.” Who Should Read “Why Motivating People Doesn’t Work… and What […]
4 min read ⌚ Some hail it as the future; others warn that it may be the newest economic bubble. Either way, few people haven’t heard of Bitcoin by now. In this May 2008 FRBSF Economic Report, authors Galina Hale, Arvind Krishnamurthy, Marianna Kudlyak and Patrick Shultz take a careful look at “How Futures Trading Changed […]
5 min read ⌚ Inside the Decade that Transformed Wall Street Want to learn more about investment banking? Interested to find out more about its fabulous past and its speculative present? Then delve inside the decade that transformed Wall Street – the 1990s. With Jonathan A. Knee, the “The Accidental Investment Banker.” Who Should Read “The […]
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