6 min read ⌚ Service Design, Strategy, and the Art of Customer Delight Everybody wants to please the customer nowadays. The point is – to delight him! Thomas A. Stewart and Patricia O’Connell give the full details in “Woo, Wow, and Win.” Who Should Read “Woo, Wow, and Win”? And Why? By its own profession, “Woo, […]
5 min read ⌚ The very core of creating value for your community revolves around the idea of having someone to teach you and gear you up for the unavoidable clash. Each organization requires a person with expertise to handle the toughest challenges! In this book summary, we turn our heads toward finding the secret recipe […]
6 min read ⌚ The New Science of Leading, Energizing, and Engaging The good old carrot-and-stick method doesn’t work anymore? Well, times have changed! And there’s a new science of leading, energizing, and engaging! Time to find out “Why Motivating People Doesn’t Work… and What Does.” Who Should Read “Why Motivating People Doesn’t Work… and What […]
4 min read ⌚ Some hail it as the future; others warn that it may be the newest economic bubble. Either way, few people haven’t heard of Bitcoin by now. In this May 2008 FRBSF Economic Report, authors Galina Hale, Arvind Krishnamurthy, Marianna Kudlyak and Patrick Shultz take a careful look at “How Futures Trading Changed […]
5 min read ⌚ Inside the Decade that Transformed Wall Street Want to learn more about investment banking? Interested to find out more about its fabulous past and its speculative present? Then delve inside the decade that transformed Wall Street – the 1990s. With Jonathan A. Knee, the “The Accidental Investment Banker.” Who Should Read “The […]
6 min read ⌚ Making the Most of Change Whether you own a $100 startup or the largest Internet company in the world – one thing is fairly certain: things change. The key is to make the most of these changes. In “Managing Transitions” William Bridges explains how. Step by step. Who Should Read “Managing Transitions”? And […]
6 min read ⌚ Nothing new on the program today: once again, we talk about coaching and mentoring. Or, rather, the necessity of it. However, this time we’ll leave the subject where it’s most safe: in the hands of a surgeon, Atul Gawande. Unsurprisingly, he’s pretty precise and straightforward: Want to get great at something?” he […]
5 min read ⌚ Risk in the Twenty-First Century Over the course of thousands of years, people did everything in their power to minimize the risks. Consciously or unconsciously, we strive to create a better living space, in which we can then indulge in leisure activities. To do so, you have to take every potential financial […]
6 min read ⌚ A Leadership Fable… About Solving the Most Painful Problem in Business Ready for another business fable? Well, who isn’t? Especially if it is by Patrick Lencioni, one of the masters of the genre. In “Death by Meeting” he tries to find a solution to “the most painful problem in business”: Uninspiring, boring, time-wasting […]
7 min read ⌚ The Way to Successful Leadership You can translate this book’s title – “Business-Dō” – into “The Dao of Business.” Its author? A billionaire. Need anything more? Who Should Read “Business-Dō”? And Why? If you want to be successful in your business, read this book. It offers 10 principles you’ll certainly want to follow. […]
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