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Search Results for: mnemonic

Woo, Wow, and Win PDF Summary

Service Design, Strategy, and the Art of Customer Delight Everybody wants to please the customer nowadays. The point is – to delight him! Thomas A. Stewart and Patricia O’Connell give the full details in “Woo, Wow, and Win.” Who Should […]

Gang Leader for a Day Summary

A Rogue Sociologist Takes to the Streets Sociologists and anthropologists are a strange bunch. Oftentimes, they risk their lives so that you can learn more about the world around you. In this case, Sudhir Venkatesh lived with gangs. So that […]